Support

Frequently asked questions

How do I pay if there is no shopping cart?

You send a message via WhatsApp or Signal with what you want. You get a confirmation with the total and then choose bank transfer, cash on pickup, or crypto. There is no account and no payment page storing your details.

Is a GrapheneOS phone hard to live with day to day?

Less than people expect. Calls, SMS, camera, browser and most apps work unchanged. What can be awkward are banking apps and apps demanding Google Play Integrity; those often work with sandboxed Play Services, but not always. Tell us which apps you need and we will say upfront what probably will not work.

How do I know nothing was added to the phone?

You do not have to trust us: GrapheneOS uses verified boot, so the device reports at startup whether the system partition deviates from the official build. You can check the attestation yourself with the Auditor app. If you prefer doing it entirely yourself, we also supply the phone unflashed.

What is on the parcel if I have it delivered?

A neutral brown or grey box with no logo, no product name and no reference to this shop. The sender is a company name that reveals nothing about the contents. Furniture is not shipped, you collect that.

Can I return an item?

Yes, fourteen days right of withdrawal on unopened products, as the law requires. Hardware wallets and security keys that have been opened cannot be taken back for security reasons: you cannot prove the seed was never seen. That applies to any serious seller.

Is a GPS tracker legal?

On your own property, yes: your car, trailer, tools or luggage. Tracking another person without consent is a criminal offence in the Netherlands and Germany, whatever the relationship. We sell this tracker for the former and not the latter.

What if the product breaks?

Twelve months warranty on everything we sell, on top of your statutory rights. Send a message describing what happens; for hardware faults we replace the product. For software or configuration issues we first walk you through the settings, which is usually faster.

Do you ship outside the Netherlands, Belgium and Germany?

Within the EU usually yes, on request. Outside the EU no: customs inspections and import rules around encryption hardware make that too unpredictable to promise.